Returns & Exchanges

Due to the perishable nature of our sour snacks, we cannot accept returns once a package has been opened; however, if your order arrives damaged or incorrect, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our SourBoys team within 7 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Submit Documentation

  Attach clear photos of the damaged packaging or incorrect items to help us verify the claim with our quality control department.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement or store credit is the best solution for your case.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of treats or issue a full refund to your original payment method immediately.